Frequently Asked Questions

Quick answers to the most common questions about SocialWhisper.

What counts as one credit?

One credit creates platform-specific text for all your connected platforms plus one AI-generated image. Whether you publish to 1 platform or 9, it costs 1 credit.

Do unused credits roll over?

Subscription credits reset each billing cycle and do not roll over. However, add-on credit packs you purchase separately never expire.

Can I edit AI-generated content before publishing?

Yes. Every generated post starts as a draft. You can edit the text, hashtags, and media before scheduling or publishing.

How long does generation take?

Images typically generate in 10-30 seconds. You will see a Generating status while it is in progress.

What happens when I run out of credits?

You cannot generate new content, but existing scheduled posts will still publish. You can upgrade your plan or purchase add-on credit packs anytime.

Is my generated content unique?

Yes. Each piece of content is generated fresh based on your brand profile, topics, and style preferences. No two generations are the same.

Do you store my social media passwords?

No. We use secure OAuth tokens through our publishing partner. We never see or store your social media passwords.

What is the difference between manual posting and Autopilot?

Manual posting means you create or generate content and pick a time. Autopilot does everything automatically including topic research, content generation, image creation, and publishing on a schedule.

Which social platforms are supported?

SocialWhisper supports Instagram, X (Twitter), LinkedIn, Facebook, TikTok, YouTube, Threads, Bluesky, and Pinterest.

How do I cancel my subscription?

Go to Dashboard, then Billing, and click Manage Subscription. This opens the billing portal where you can cancel anytime. You keep access until the end of your billing period.

What happens if generation fails?

If content generation or publishing fails, your credit is automatically refunded. You will never lose a credit to a system error.

Can multiple team members use one account?

The Solo and Creator plans support one user. The Creator Studio plan supports 2 team seats and up to 5 brands.